Head of Client Delivery (Client Success, Implementations & AI Solutions)

Location: Philippines; remote. Working hours: U.S. Business Hours

Company

hirify.global is hiring for a client focused on delivering AI-driven solutions, workflow automations, and technical integrations.

What you will do

• Own the post-sales delivery lifecycle from handoff through onboarding, implementation, adoption, expansion, and long-term client success.
• Develop onboarding plans, implementation roadmaps, adoption strategies, playbooks, and scalable delivery workflows.
• Oversee multiple concurrent client implementations, ensuring quality, timelines, measurable business value, and operational efficiency.
• Act as the executive owner for client satisfaction, delivery success, account health, retention, and expansion.
• Partner with Sales, Product, Engineering, and Client Success to translate business objectives into technical and operational execution plans.
• Manage complex escalations, identify delivery risks, monitor KPIs, and use client feedback and performance metrics to improve processes.

Requirements

• Senior-level experience in Client Success, Solutions Engineering, Technical Account Management, GTM Engineering, or implementation leadership.
• Proven experience managing enterprise or high-value client relationships and leading complex post-sales implementations.
• Strong understanding of modern GTM technology stacks, workflow automation, AI-enabled business processes, and technical implementations.
• Excellent stakeholder management and executive communication skills, with the ability to engage technical and non-technical audiences.
• Strong operational leadership, project management, problem-solving, escalation management, and risk management capabilities.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field is preferred.

Nice to have

• Experience with ChatGPT, Claude, Clay, AI automation platforms, SaaS, AI startups, or high-growth technology companies.
• Background scaling Client Delivery, Customer Success, Onboarding, or Professional Services.
• Experience with workflow automations, CRM implementations, or technical integrations.
• Relevant certifications or advanced professional training.

Culture & Benefits

• Fully remote work environment with significant leadership visibility.
• Opportunity to lead delivery for AI solutions and influence client success, retention, and business growth.
• Close collaboration with executive leadership and cross-functional teams.
• Career progression toward VP of Client Success, Director of Professional Services, Head of Customer Success, or Chief Customer Officer.

Hiring process

• Initial phone screen.
• Three- to five-minute Spark Hire introductory video and strategic Client Delivery assessment.
• Client interview with the leadership team, followed by an offer and onboarding.