Care Manager, Bilingual - English & Spanish

Location: Remote USA; must be a resident of and legally authorized to work in the United States. The full-time shift is Wednesday–Sunday, 10:00 AM–6:30 PM Eastern Time, with equivalent hours in other time zones.

Salary: $24–$26 per hour.

Company

hirify.global provides technology and human support to help families manage the practical and emotional challenges associated with loss.

What you will do

• Support users’ practical and emotional needs through phone, live chat, email, and other channels.
• Guide families to relevant hirify.global tools, resources, and personalized Care Plans.
• Provide bilingual written and verbal support in English and Spanish while maintaining hirify.global’s communication style.
• Research and share reliable resources related to probate, tax implications, disability, and government or service-provider support.
• Document processes, meet SLA requirements, surface knowledge gaps, and relay user insights to product development.
• Escalate sensitive issues appropriately, protect user data, and resolve complex challenges using independent judgment.

Requirements

• Fluency in English and Spanish is required.
• United States residency and legal authorization to work in the United States are required.
• At least 2 years of professional experience in customer-facing support, counseling, concierge services, or a related field, including internships.
• Strong communication, organization, interpersonal, critical-thinking, and problem-solving skills.
• Ability to learn unfamiliar subject matter, navigate evolving digital tools, document step-by-step processes, and manage multiple priorities independently.
• Availability for a fixed Wednesday–Sunday schedule from 10:00 AM to 6:30 PM ET is required.

Nice to have

• Experience in social work, grief counseling, disability services, education, allied health, or a related field.
• Experience with Google Suite, Slack, and Zendesk.
• Ability to work additional weekends and evenings.

Culture & Benefits

• Equity in a high-growth startup.
• Annual remote-work and wellness stipends.
• Enhanced compensation for company-observed holiday work.
• Paid bereavement leave, paid time off, company holidays, vacation, and paid leaves.
• Comprehensive health insurance and a retirement savings plan with employer matching.

Hiring process

• Multi-stage interviews with peers and leadership.
• Transparent, clear, and thoughtful communication throughout the process.