Claims Support Operations

Location: Remote or traditional office environment in CA

Salary: $23–$25 per hour

Company

hirify.global provides insurance operations and claims support services.

What you will do

• Assist with First Notice of Loss processing, claim setup, policy verification, and accurate data entry.
• Upload, index, organize, and maintain claim documentation and records.
• Process incoming correspondence and prepare standard letters, forms, and claim-related communications.
• Support adjusters by handling appropriate calls, scheduling inspections and appointments, following up on outstanding documents, and providing claim status updates.
• Handle basic customer inquiries, escalate complex issues, and communicate with internal departments, vendors, customers, agents, and third parties.
• Monitor queues, balance workloads, meet SLAs, identify process improvements, and participate in quality and compliance programs.

Requirements

• High school diploma or equivalent; an associate’s or bachelor’s degree is preferred.
• 1–3 years of experience in insurance, claims, or a call center environment.
• Strong data entry, organization, multitasking, verbal communication, and written communication skills.
• Ability to work in a fast-paced, deadline-driven environment while maintaining accuracy, confidentiality, productivity, and customer service standards.
• Ability to work with multiple monitors, software applications, databases, and continuous telephone interaction.
• Reliable attendance and ability to manage stress, changing priorities, and established performance metrics.

Nice to have

• Experience supporting claims adjusters or working with FNOL.
• Familiarity with claims management systems such as CMS, Snapsheet, ISO, or Zendesk.
• Knowledge of insurance policies and claims processes.

Culture & Benefits

• Remote work from an approved home office or work in a traditional office environment.
• Fast-paced work with defined productivity, compliance, service-level, and customer satisfaction metrics.
• Quality assurance programs, coaching sessions, and opportunities to identify process improvements.
• Schedule adjustments, extended hours, or overtime may be required based on business needs.