Customer Service Representative-I (Medical Billing-Call Center) - PFS (Remote)

Location: Remote position associated with Farmington Hills, Byron Center, Grand Rapids, Livonia, Shelby, Ann Arbor, and Pontiac, Michigan, United States. Work hours: 9:30 a.m. to 6:00 p.m. EDT, Monday through Friday.

Pay range: $19.2123–$28.8184 per hour.

Company

hirify.global provides person-centered healthcare services guided by its mission, vision, and core values.

What you will do

• Handle inbound patient inquiries through telephone, fax, mail, and web-based patient portals.
• Resolve service requests when possible and electronically refer accounts to the appropriate functional area.
• Document contacts, issues, actions, and outcomes accurately in the patient accounting system.
• Validate and update demographic and insurance information and forward revised data for follow-up.
• Coordinate with physicians, Patient Access, Medical Records, Utilization Review, Managed Care, nursing, and other departments.
• Prepare billing and follow-up reports, support departmental workloads, and help train new employees when assigned.

Requirements

• High school diploma or equivalent combination of education and experience.
• At least one year of healthcare experience in customer service, financial counseling, or financial clearance.
• Knowledge of insurance and governmental programs, billing processes, managed care contracts, and coordination of benefits.
• Data-entry speed of 50–60 keystrokes per minute and the ability to use voice and data equipment.
• Strong verbal and written communication, organization, problem-solving, accuracy, attention to detail, and time-management skills.
• Ability to work independently in a collaborative environment and comply with applicable laws, policies, and procedures.

Nice to have

• Associate degree in accounting or business administration.
• Knowledge of medical terminology, anatomy and physiology, ICD-9, CPT, and HCPCS coding.
• Multilingual and basic computer skills.
• Completion of regulatory certifications and skills-validation competencies.

Culture & Benefits

• Remote work arrangement with a weekday daytime schedule.
• Shared leadership environment focused on honesty, integrity, caring, and collaboration.
• Office-based computer and telephone work in a controlled, low-hazard environment.
• Commitment to dignity, inclusion, equal opportunity, and person-centered care.