Travel Claim Examiner and Customer Service Representative (Travel Insurance)

Location: Remote - US

Salary: $16.85–$21.00 per hour

Company

hirify.global is part of Arrowhead Intermediaries, a global insurance distribution platform specializing in wholesale brokerage, program administration, and specialty insurance.

What you will do

• Serve as the first point of contact for reported travel claims and initiate the claims process.
• Independently process travel claims in accordance with applicable policies, benefit plans, and regulations.
• Gather essential information and assess coverage eligibility using independent judgment.
• Handle incoming and outgoing calls with claimants and suppliers in a professional and proactive manner.
• Communicate claim findings and payment decisions clearly to claimants.
• Meet established quality and productivity standards while maintaining HIPAA compliance.

Requirements

• Excellent interpersonal, verbal, and written communication skills.
• Effective time management and problem or issue resolution skills.
• Ability to read, analyze, and interpret business materials, technical procedures, benefit plans, and regulations.
• Ability to work independently within established guidelines and in a fast-paced, team-based environment.
• Intermediate proficiency with Microsoft Office programs.
• Ability to work remotely from the United States.

Culture & Benefits

• White-glove customer service approach for claimants and callers.
• Work within a specialty insurance organization serving domestic and international insurers.
• Access to secure insurance technology systems and IT expertise.
• Entrepreneurial culture combined with operational excellence.