Customer Service Representative I Bilingual Spanish

Location: Remote in Louisiana, United States; schedules require coverage during Central Time.

Salary: $16.00 hourly.

Company

hirify.global provides insurance intermediary services for customers, agents, and clients in the US and Canada.

What you will do

• Answer insurance-related questions about customer accounts by phone and web through inbound and outbound interactions.
• Follow up on inquiries to verify information, provide timely responses, and resolve outstanding issues.
• Assist customers with problem resolution and ensure insurance requirements are met.
• Verify and enter accurate information into company systems and process policies and related documents.
• Support other departments as workload requires while meeting productivity and accuracy standards.
• Protect the security and confidentiality of customer, client, system, and facility information.

Requirements

• High school diploma or equivalent.
• At least six months of customer service-related experience.
• Fluent English and Spanish, including speaking, spelling, and grammar.
• Ability to work remotely from Louisiana, United States, during scheduled Central Time hours.

Culture & Benefits

• Full-time employment with weekday schedules and an alternative schedule including Saturday coverage.
• Three weeks of training on systems, procedures, and documentation.
• Continued guidance and support during onboarding and development.
• Equal employment opportunity workplace.