Call Center Engagement Specialist (Healthcare)

Location: Remote, candidates must be located in the Mountain or Pacific time zone and authorized to work in the United States

Salary: $23.00–$31.00 per hour, with benefits including medical, dental, vision, disability and life insurance, FSA, 401(k), paid time off, and company-paid holidays.

Company

hirify.global provides integrated medical and social care for older adults through the Program of All-Inclusive Care for the Elderly (PACE), supporting participants in their homes, communities, and care centers.

What you will do

• Serve as the central phone contact for prospective participants, caregivers, and referral partners.
• Make outbound follow-up calls and respond to inbound inquiries about PACE services, eligibility, and enrollment.
• Build rapport, identify needs, address concerns, de-escalate callers, and guide prospects toward the next step.
• Assess preliminary PACE eligibility and support qualifying seniors with early enrollment steps, including Medi-Cal applications when appropriate.
• Coordinate warm handoffs to Enrollment Specialists, Outreach Specialists, and Intake Coordinators.
• Maintain accurate CRM and contact center records while meeting call volume, conversion, and handoff targets.

Requirements

• 3–5 years of experience in a healthcare call center, telephonic enrollment, Medicare/Medi-Cal outreach, customer engagement, or a comparable contact center environment.
• Residence in the Mountain or Pacific time zone and U.S. work authorization are required.
• Ability to build trust over the phone with older adults and family caregivers.
• Strong verbal and written communication, phone etiquette, active listening, qualification, objection handling, and de-escalation skills.
• Comfort working in a high-volume, metrics-driven environment with call and conversion targets.
• Proficiency with Microsoft Office, CRM systems including Salesforce, and contact center systems.

Nice to have

• Experience with PACE, Medicare Advantage, DSNP, or Medi-Cal enrollment.
• Familiarity with TPMO and CMS marketing compliance requirements.
• Bilingual Spanish communication skills.
• B.S. or B.A. degree in healthcare, business administration, or marketing.

Culture & Benefits

• Mission-driven work supporting older adults and people with complex care needs.
• Medical, dental, and vision insurance.
• Short- and long-term disability, life insurance, flexible spending accounts, and 401(k) savings.
• Paid time off and company-paid holidays.
• Vaccination and infection-control requirements apply according to the role and applicable work location.