Seasonal Live Services Agent

Location: Remote in Canada, Ontario. The first three weeks require a full-time training schedule from 9:00 AM to 5:30 PM EST, followed by part-time or full-time scheduling. Morning, day, evening, holiday, and weekend availability are required.

Salary: $19.70–$24.13 CAD per hour.

Company

hirify.global provides technology and customer solutions for the home services industry through its Live Services platform.

What you will do

• Handle customer interactions by phone and email from the initial request through resolution.
• Explain scheduling options, available services, and membership benefits.
• Investigate customer issues, identify solutions, and coordinate with service partners.
• Guide customers to suitable services, book appointments, and confirm completion and satisfaction.
• Build trusted customer relationships while meeting contact, booking, membership, and other performance targets.
• Train and mentor new Customer Solutions team members.

Requirements

• Experience in customer support, client service, or another direct client-facing role.
• Strong phone and email communication, active listening, grammar, spelling, and typing skills.
• Familiarity with CRM systems and practices.
• Customer-oriented approach with strong problem-solving, multitasking, prioritization, and time-management skills.
• General understanding of the Internal Admin Portal and ability to collaborate closely with the Live Services team.
• Weekend availability and flexibility for morning, day, and evening schedules are required.

Nice to have

• Experience in the home services industry.

Culture & Benefits

• Seasonal three-month contract from the start date.
• Work-from-home arrangement with part-time schedules of 20–29 hours or full-time schedules of 32–40 hours per week after training.
• Flexible time off, learning and development opportunities, onboarding, and leadership training.
• Company-paid medical, dental, and vision coverage, RSP matching, and an employee assistance program.
• Parental leave, adoption reimbursement, maternity support, and financial planning tools.

Hiring process

• Applications are reviewed centrally for Seasonal Live Services Agent opportunities across hirify.global, Aspire, FieldRoutes, and Convex.
• The final offer identifies the employing company and vertical team.