Client Care Specialist

Location: 100% remote from the United States; candidates must be authorized to work for any US employer without current or future visa sponsorship. Flexible schedules, including evenings and weekends, may be required.

Salary: $19.00–$20.00 per hour, plus benefits.

Company

hirify.global provides FCC-certified telephone captioning services and technology that help seniors and people with hearing loss communicate more independently.

What you will do

• Provide customer support through inbound and outbound phone calls, chat, and email.
• Support new customers and technicians during product installation and onboarding.
• Train customers on hirify.global products and features.
• Resolve customer concerns with empathy, reassurance, and solutions tailored to individual needs.
• Manage customer interactions and accurate data entry in Salesforce CRM.
• Meet service-level, first-call-resolution, and customer-satisfaction metrics while collaborating on customer experience improvements.

Requirements

• High school diploma or equivalent.
• At least two years of customer service experience.
• Strong listening, verbal and written communication, presentation, and problem-solving skills.
• Ability to manage customer issues from initial contact through follow-up while maintaining confidentiality and professionalism.
• Strong organizational and time-management skills, reliable attendance, and the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite and virtual communication tools such as Microsoft Teams and Slack.

Nice to have

• Strong working knowledge of Salesforce or another CRM platform.
• Basic telephone technology knowledge.

Culture & Benefits

• Work from home in a fully remote environment.
• Flexible, collaborative culture focused on integrity, accountability, service, quality, and continuous learning.
• Company-provided or approved headset required for phone-based work.
• Reasonable accommodations are available in accordance with applicable disability laws.
• Benefits are available as part of the total rewards package.