Customer Support Specialist

Location: Hybrid in Kelowna, BC, Ottawa, ON, or Calgary, AB, Canada

Salary: $44,000–$50,000 CAD per year, plus eligibility for up to $6,000 CAD annually through the Support Incentive Program

Company

hirify.global provides a healthcare platform that helps more than 100,000 practitioners deliver whole-person care to 10 million patients.

What you will do

• Provide friendly, clear, and effective support through chat, email, and phone.
• Understand user needs and resolve issues with empathy, accuracy, and timely follow-up.
• Learn product updates, process changes, and evolving customer expectations.
• Use Zendesk and other internal tools to improve communication and support efficiency.
• Share recurring issues and user feedback with cross-functional teams to improve the platform.
• Contribute to service excellence and collaborative support team initiatives.

Requirements

• Strong commitment to helping people and delivering exceptional customer service.
• Clear and effective written and verbal communication.
• Strong attention to detail and ability to adapt to change.
• Ability to work collaboratively in a high-energy environment.
• Ability to work in a hybrid arrangement in Kelowna, Ottawa, or Calgary, Canada.

Nice to have

• Experience with Zendesk or other SaaS tools.
• Interest in learning new systems and technologies.
• Interest in integrative health and wellness.

Culture & Benefits

• Flexible paid time off.
• RRSP program and premium benefits package.
• Up to $2,000 for paramedical services, including mental health and naturopathy.
• Discounts on hirify.global’s wellness catalog for employees, family, and friends.
• Training and learning opportunities.
• Hybrid work flexibility.

Hiring process

• Successful candidates complete a background check before joining.
• AI tools may support screening and response review, while final decisions are made by people.