Premium Client Solutions Specialist

Location: Dallas, Texas; hybrid schedule with office attendance on Monday, Wednesday, and Thursday. Position hours are Monday–Friday, 10:30 a.m.–7:00 p.m. CT.

Salary: $24–$26 per hour, with potential bonuses, incentives, health insurance, life and disability insurance, 401(k) matching, paid holidays, and paid time off.

Company

hirify.global is a consumer technology company and family-care platform connecting families and caregivers across more than 20 countries.

What you will do

• Resolve client inquiries and product or service issues accurately and efficiently.
• Manage inbound calls, emails, and other client communications.
• Document client interactions and resolutions in the CRM system, preferably Salesforce.
• Provide clear information about products, services, and policies.
• Escalate complex issues while maintaining clear client communication.
• Collect feedback, collaborate with colleagues, and meet service-level and performance standards.

Requirements

• At least 5 years of customer service experience, preferably in a fast-paced environment.
• Strong verbal and written communication, problem-solving, empathy, patience, and attention to detail.
• Proficiency with CRM systems, preferably Salesforce, Google Workspace, and other relevant software.
• Ability to manage multiple priorities, adapt to changing requirements, and work effectively in a team.
• Ability to work the specified hybrid schedule in Dallas during Central Time hours.

Culture & Benefits

• Work in a collaborative environment focused on autonomy, innovation, and using technology to solve care-related challenges.
• Benefits include health insurance, life and disability insurance, 401(k) employer matching, paid holidays, and paid time off.
• hirify.global supports families and caregivers through child care, elder care, pet care, home care, tax and payroll services, and corporate care benefits.