Customer Success Manager (Gaming)

Location: Las Vegas, NV, US. Travel required up to 70–75%, including occasional international travel.

Salary: $59,185–$109,915 per year.

Company

hirify.global develops casino games, mobile games, and online real-money gaming content and technology solutions through its regulated gaming businesses.

What you will do

• Support customer onboarding, product implementation, and user enablement.
• Act as the primary contact for assigned customers through onsite and virtual meetings and routine product inquiries.
• Monitor customer usage data, identify adoption opportunities, and support retention and customer outcome improvements.
• Coordinate onsite customer projects, deliverables, success plans, and issue resolution with Project Management and internal teams.
• Provide product expertise and mentorship while gathering customer feedback for Product teams.
• Liaise with the hirify.global Support Center and communicate customer commitments and critical issues to leadership.

Requirements

• 4+ years of experience in a customer-facing role, preferably in customer success or support.
• Previous casino or gaming systems industry experience is required.
• Strong communication, interpersonal, analytical, organizational, and problem-solving skills.
• Experience with CRM systems, customer data management, and customer usage analysis.
• Ability to manage multiple priorities independently and collaboratively in a fast-paced environment.
• Must be authorized to work full-time in the United States without current or future visa sponsorship.

Nice to have

• Bachelor's degree in a related field or equivalent experience.
• Passion for gaming and improving customer experiences.

Culture & Benefits

• Values focus on the player, talent development, collaboration, and responsible business.
• Health, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer matching.
• Mandatory background screening, fingerprints, and applicable gaming regulatory approvals or licenses may be required.