Product Support Specialist I (iGaming)

Location: Las Vegas, Nevada, US; onsite Tuesday–Saturday, noon to 9 pm. Travel expectations are up to 50%.

Salary: $38,016–$70,601 per year.

Company

hirify.global is Aristocrat Leisure Limited’s regulated online real money gaming business, providing gaming content, technology platforms, iLottery, iGaming, and online sports betting solutions.

What you will do

• Provide technical support to casinos using OASIS systems and other Aristocrat software products.
• Answer phone queue calls and monitor the case tracking system for new support cases.
• Resolve application issues and questions through accurate first-call resolution, escalating cases when necessary.
• Read T-SQL queries and troubleshoot front-end application issues with teammates.
• Provide customer training on Aristocrat software and reinforce service-level agreements.
• Become OASIS Master Certified within 180 days.

Requirements

• At least one year of experience supporting and troubleshooting hardware and software.
• At least one year of experience in a customer support environment.
• Associate degree or equivalent experience, with logical and critical thinking skills.
• Ability to remain calm with difficult customers and manage competing priorities.
• Ability to work day, swing, and weekend shifts when needed.
• Must read, write, speak, and understand English; must pass background screening and obtain required gaming registrations or licenses.

Nice to have

• Casino experience.

Culture & Benefits

• Work within a small, growing support team serving customers across more than 300 casinos.
• Health, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer matching.
• Work in a regulated gaming environment with compliance requirements across multiple jurisdictions.