Sr. Customer Success Manager (AI)

Location: Utah, USA; United States West

Salary: $104,000–$183,000 base compensation per year, with potential commission or performance-based bonus opportunities.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for enterprise customer and employee experiences.

What you will do

• Own the end-to-end success of a portfolio of strategic enterprise accounts.
• Build success plans aligned with customer priorities, value realization, adoption, retention, and long-term partnership goals.
• Advise customer stakeholders and senior leaders on business objectives, customer experience priorities, and hirify.global capabilities.
• Coordinate Professional Services, Support, Product, and Sales resources to resolve customer needs and deliver consistent outcomes.
• Lead executive-level Quarterly Business Reviews and identify opportunities for expanded adoption and growth.
• Monitor customer health, product adoption, and feature utilization to identify risks, opportunities, and advocacy initiatives.

Requirements

• 6+ years of Customer Success Management experience, including enterprise or strategic customer relationships.
• Bachelor’s degree in business management or a related field.
• Experience building trusted enterprise relationships and navigating complex stakeholder environments.
• Strong business acumen and ability to connect customer objectives, metrics, and value drivers.
• Experience collaborating across Sales, Professional Services, Support, Product, and other customer-facing functions.
• Experience delivering executive presentations, business reviews, and strategic customer communications; proficiency with CRM and customer success platforms.

Nice to have

• Collaborative leadership and strategic judgment in complex customer situations.
• Experience managing multiple concurrent customer initiatives.
• Ability to strengthen customer satisfaction, advocacy, retention, product adoption, and executive engagement.
• Ability to travel less than 30%.

Culture & Benefits

• Flexible work schedules and work-from-home opportunities.
• Medical, dental, vision, and telehealth coverage.
• Open Time Off, 10 paid holidays, and paid volunteer time.
• 401(k) matching, adoption assistance, and fertility treatment benefits.
• Mentorship, learning programs, leadership development, and education support.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Typically no more than five interviews before final steps.