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4 дня назад

Customer Success Manager

Формат работы

remote (только USA)

Тип работы

fulltime

Грейд

middle

Английский

Страна

Вакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Manager (SaaS): Building strategic client partnerships and driving measurable retention, adoption, and growth for video game commerce products with an accent on executive communication, customer health metrics, and consultative account management. Focus on managing complex portfolios, resolving high-pressure escalations, coordinating cross-functional delivery, and identifying upsell and cross-sell opportunities.

Location: Remote USA

Company

hirify.global provides commerce tools and services that help video game developers fund, distribute, market, and monetize games.

What you will do

Act as a trusted post-sale advisor and strategic partner for clients.
Support onboarding, product implementation, training, and ongoing product adoption.
Monitor engagement, renewals, churn, and other customer success metrics.
Conduct business reviews, gather feedback, and recommend improvements.
Identify upsell and cross-sell opportunities aligned with customer needs.
Coordinate with sales, marketing, product, and technical teams to deliver on client goals.

Requirements

3–5 years of experience in customer success, account management, or client services, preferably in a SaaS or technology-driven environment.
Experience managing customer relationships and delivering measurable retention and satisfaction results.
Strong executive communication, interpersonal, presentation, and problem-solving skills.
Analytical experience with customer success metrics, engagement, and performance tracking.
Proficiency with CRM and customer success tools such as Salesforce, Gainsight, HubSpot, or ChurnZero.
Bachelor’s degree in business administration, marketing, communications, or a related field is preferred.

Culture & Benefits

Full-time remote role based in the USA.
Collaborative, fast-paced, and dynamic working environment.
Opportunity to support game developers and publishers in scaling their businesses.
Cross-functional collaboration across sales, marketing, product, and technical teams.

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