Commercial Customer Success Manager (AI)

Location: Buenos Aires

Salary: $42,178–$46,618 annually, plus equity and $5,752–$6,357 commission.

Company

hirify.global provides an AI-powered customer service and conversational commerce platform for ecommerce businesses.

What you will do

• Manage a high-volume portfolio of commercial ecommerce customers through proactive and reactive engagement.
• Guide customers through product adoption, workflow optimization, automation, AI features, and integrations.
• Analyze support operations, identify blockers, troubleshoot product issues, and make hands-on improvements to customer setups.
• Monitor usage, engagement, sentiment, and other account health signals to reduce churn and support renewals.
• Maintain accurate customer data, prioritize accounts by impact and risk, and use AI and internal tools to improve efficiency.
• Partner with Sales, Product, and Support to resolve issues and share recurring customer insights.

Requirements

• 2+ years of experience in Customer Success, Support, Account Management, or another customer-facing SaaS role.
• Experience managing a high-volume portfolio of accounts.
• Strong communication skills and the ability to lead practical, solution-oriented customer conversations.
• Hands-on, support-oriented approach to solving customer problems.
• Curiosity, attention to detail, organization, and effective prioritization across multiple customers.
• Interest in AI and its use in customer support.

Nice to have

• Experience with ecommerce, support operations, or automation tools.

Culture & Benefits

• Access to premium AI tools, including ChatGPT, Claude, and Granola.
• Annual learning and development budget for exploring new tools.
• AI champions and regular company-wide sessions for sharing AI workflows and ideas.
• Inclusive working environment with accommodations available during the application and interview process.