Service Consultant (SaaS)

Location: Remote - UK; travel of up to 25% may be required.

Company

hirify.global provides a SaaS platform that customers configure and integrate with their business systems.

What you will do

• Assess customer requirements and business goals, then translate them into implementation plans and product configuration recommendations.
• Lead customers through end-to-end onboarding, implementation, customization, testing, and launch readiness.
• Coordinate milestones, timelines, dependencies, risks, customer responsibilities, and technical activities across customer and internal stakeholders.
• Configure authentication methods and integrations with HRIS and other systems to maintain data consistency and accuracy.
• Provide troubleshooting and technical support for authentication, data integration, email delivery, and mobile app functionality.
• Create implementation documentation, project plans, guides, and training materials, and support the transition to ongoing customer management after launch.

Requirements

• Bachelor's degree in a technology-related or related field, or equivalent experience.
• Three or more years of client-facing experience in roles such as Solutions Consultant, Implementation Consultant, Professional Services Consultant, or Solutions Engineer within a SaaS organization.
• Experience with enterprise SaaS applications and managing customer implementations or complex projects from kickoff through launch.
• Strong project management, organizational, customer management, stakeholder management, communication, and problem-solving skills.
• Familiarity with APIs, authentication, integrations, and data privacy laws including GDPR and CCPA.
• Must be based in the UK and able to travel up to 25%.

Culture & Benefits

• Remote workplace within the UK.
• Collaboration with customer-facing, technical, and cross-departmental teams.
• Opportunity to share implementation knowledge and contribute to continuous product and delivery improvements.