Solution Consultant (SaaS)

Location: Remote/homebased anywhere in Norway; travel to customer locations and onsite customer support may be required as needed.

Company

hirify.global provides SaaS-based critical communications, public warning, and enterprise safety solutions for governments, emergency services, and organizations worldwide.

What you will do

• Oversee deployment planning, solution adoption, customer experience, and technical issue resolution.
• Establish client governance models and lead stakeholder meetings and quarterly business reviews.
• Maintain action items, account reporting, and customer satisfaction KPIs and improvement plans.
• Develop product education programs and deliver customer training sessions.
• Troubleshoot customer concerns, document critical issues, and coordinate escalations.
• Represent customer needs internally across Account Management, Product Management, and Engineering.

Requirements

• 3+ years of experience in an onsite, customer-facing support or consulting role, such as professional services, account management, project management, or customer service.
• Good project management skills and the ability to manage conflicting priorities.
• Working knowledge of internet-hosted applications, highly available architectures, computer security, telephony, and networking.
• Experience coordinating internal departments and resources to solve complex customer support or implementation problems.
• Excellent verbal, written, interpersonal, analytical, critical-thinking, problem-solving, and time-management skills.
• Proficiency with Microsoft Office Suite, Salesforce, and web-based applications; ability to travel locally and support customers onsite.

Nice to have

• Consulting experience with emergency preparedness or business continuity practices for state or local government or corporate clients.
• Bachelor’s degree in Business, Computer Science, or a related field.

Culture & Benefits

• Full-time remote/homebased work from Norway.
• Work with a mission-driven SaaS platform designed to help protect people and keep businesses running during critical events.
• Collaborate with clients, Account Managers, Operations, and Product Development teams.
• Support a global customer base using critical communications and business continuity solutions.