Managed Services Consultant (AI)

Location: Remote, United States

Salary: $80,000–$100,000 OTE per year

Company

hirify.global provides an AI-powered customer experience assurance platform for testing and validating customer interactions across voice, digital, messaging, and AI-powered channels.

What you will do

• Support assigned customer accounts after enablement by guiding platform usage, completing recurring workflows, and maintaining operational follow-through.
• Assist with platform configuration, maintenance, integrations, reporting, release readiness, and customer-impacting changes.
• Monitor requests, backlog items, SLA commitments, customer health signals, risks, and issue progress.
• Coordinate with Support, Engineering, Product, Sales, Customer Success, and Professional Services to resolve issues and dependencies.
• Improve managed services processes, workflows, documentation, handoffs, and support agreements.
• Create reusable playbooks, templates, knowledge articles, and reporting practices.

Requirements

• Experience in managed services, customer operations, professional services, technical services, SaaS delivery, or medium-to-large IT operations environments.
• Ability to manage customer activities, requests, dependencies, documentation, stakeholder communication, and follow-through with limited oversight.
• Understanding of IT operations, agentic AI, LLM, NLP, SaaS applications, managed service offerings, customer support models, and post-enablement adoption workflows.
• Ability to support configuration, maintenance, integrations, release readiness, issue diagnosis, reporting, and customer adoption.
• Understanding of project management principles and ability to organize priorities and track actions across teams.
• Bachelor’s degree or equivalent experience in information technology, business, operations, or a related field; ITIL v4 knowledge or certification is preferred.

Culture & Benefits

• Remote work with flexible work options.
• Competitive pay and comprehensive benefits.
• Recognition programs and a focus on employee well-being.
• Collaborative, inclusive environment focused on curiosity, continuous learning, innovation, and customer excellence.
• Opportunity to contribute to the growth of hirify.global’s Managed Services practice.