Renewals Specialist (SaaS)

Location: Remote - US; preferred working hours are 8:00 am MT - 5:00 pm MT

Annual compensation: $70,000–$80,000 plus 20% variable compensation

Company

hirify.global provides an intelligent SaaS document management platform and legal context graph for legal professionals, with enterprise-grade security, governance, permissions, and ethical walls.

What you will do

• Own a B2B renewal portfolio and maximize subscription and SaaS recurring revenue through accurate, timely renewals.
• Forecast the renewal portfolio and explain forecasts to management, Customer Success colleagues, and executives.
• Use Salesforce.com and related systems to build quotes, capture customer details, reprice accounts, manage renewals, upsell, cross-sell, and generate leads.
• Build cyclical renewal relationships and educate customers on products, pricing, contract terms, and renewal topics.
• Coordinate with internal departments and teammates, provide direction, and lead internal and external calls during annual renewal cycles.
• Meet and exceed monthly, quarterly, and annual renewal quotas while managing competing priorities.

Requirements

• At least 8 years of experience in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service.
• At least 5 years of experience with Salesforce.com or a similar CRM/pipeline management tool.
• Strong numeracy skills and understanding of Finance, including intermediate or better familiarity with MS Excel and high-dollar figures.
• High attention to detail when working with numbers and reviewing and interpreting B2B SaaS software contracts.
• Advanced multitasking and problem-solving skills in a complex, challenging, and evolving environment, with the ability to adapt and remain agile.
• Excellent written and verbal communication skills for daily communication and presentations with customers, teammates, managers, and executives.
• Ability to work autonomously while remaining an available, engaged, and supportive member of the Renewal Team and Customer Success department.
• Ability to coordinate and provide direction across internal departments while leading internal and external calls during the annual renewal cycle.

Nice to have

• Bachelor’s degree in business, marketing, or a related field.
• Working knowledge of Gainsight.

Culture & Benefits

• 90% of healthcare premiums covered by the company and an HSA contribution.
• 401(k) match of 4% with no vesting period.
• Flexible time off typically totaling 3–4 weeks per year, plus 9 paid holidays.
• Potential for merit increases twice a year.
• Leadership emphasizes authenticity and accountability, with access to mentorship from experienced leaders.
• Growing company with opportunities for advancement.