Enterprise Account Director (SaaS)

Location: United States; remote

Company

hirify.global One is a woman-founded B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform across channels including WhatsApp, SMS, email, web, app, and site search.

What you will do

• Own a portfolio of enterprise accounts and drive retention, renewals, and growth.
• Identify and execute upsell and cross-sell opportunities.
• Develop account strategies through stakeholder mapping, need discovery, and customer goal setting.
• Negotiate deals and contracts, with a primary focus on C-level and enterprise negotiations.
• Forecast monthly and quarterly performance and ensure commercial and contractual targets are achieved.
• Partner with Customer Success and Marketing on customer outcomes, advocacy, success stories, testimonials, and NPS targets.

Requirements

• 7+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Proven sales, persuasive communication, presentation, and relationship-building skills.
• Experience negotiating contracts and handling legal discussions.
• Experience engaging senior executives and managing multiple stakeholders in large or strategic accounts.
• Strategic thinking with strong project, time management, accountability, and follow-through skills.
• Ability to work effectively in a fast-paced, high-growth, rapidly changing environment.

Culture & Benefits

• Work in a diverse global environment with colleagues representing more than 50 nationalities.
• Access internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access learning and entertainment platforms including Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based participation in the ESOP.
• Referral bonuses, volunteering opportunities, social impact projects, global retreats, and team-building activities.