Enterprise Account Director - United States (SaaS)

Location: Remote, United States

Company

hirify.global One is a woman-founded, women-led B2B SaaS product company providing an AI-powered Customer Data Platform with personalization and customer journey orchestration across WhatsApp, SMS, Email, Web, App, and Site Search.

What you will do

• Own a portfolio of existing enterprise accounts, driving retention, renewals, growth, upsell, and cross-sell opportunities.
• Partner with Customer Success to manage renewals, achieve commercial and contractual targets, and ensure customer success realization and recognition.
• Lead team-selling, stakeholder mapping, account strategy, customer meetings, onboarding kick-offs, and Business Reviews.
• Discover customer strategy and needs, set measurable goals, and build relationships with senior executives and stakeholders.
• Forecast monthly and quarterly performance, negotiate contracts at multiple levels, and lead C-level and enterprise negotiations.
• Drive customer advocacy through success stories and testimonials, while monitoring market trends and product roadmap alignment.

Requirements

• 7+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Proven oral and written communication, phone, listening, sales, and persuasive skills.
• Strong communication, presentation, project management, time management, responsibility, and accountability.
• Experience negotiating and navigating contracts and legal discussions.
• Experience building relationships, discovering needs, and gaining consensus with senior customer executives and multiple stakeholders in large or highly strategic accounts.
• Ability to drive decisions collaboratively, resolve conflicts, and ensure follow-through.
• Ability to work with senior marketing executives, IT management, database administrators, and data scientists.
• Self-motivated, technology-savvy, strategic, adaptable, and comfortable in a fast-paced, high-growth, rapidly changing environment.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.

Culture & Benefits

• Global, diverse team representing 50+ nationalities, with an inclusive zero-discrimination workplace.
• Internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and referral bonuses.
• Volunteering, social-impact projects, global retreats, and team-building activities.