Account Manager - Mexico City (SaaS)

Location: Mexico City, Mexico; hybrid workplace

Company

hirify.global One is a woman-founded B2B SaaS product company providing an AI-powered customer engagement platform with customer data, personalization, and journey orchestration across multiple channels.

What you will do

• Participate in onboarding kick-offs, business reviews, and meetings with key customer stakeholders.
• Discover customer strategy, business needs, goals, and objectives to drive measurable impact.
• Own renewal strategy and success, including commercial and contractual targets.
• Identify expansion and upselling opportunities and coordinate with Sales and Customer Success teams.
• Manage stakeholder mapping, executive relationships, contract negotiations, pricing discussions, collections, and service-level adjustments.
• Drive customer advocacy, NPS outcomes, success stories, testimonials, and internal strategic projects.

Requirements

• University degree in Business, Marketing, Engineering, or a related field.
• 5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Strong written and spoken English, along with the native language.
• Experience with sales and persuasive skills, contract negotiation, and legal discussions.
• Strategic thinking, strong project management, presentation, communication, and stakeholder relationship skills.
• Ability to work in a fast-paced, high-growth environment and build consensus among senior customer executives and technical stakeholders.

Nice to have

• Experience with Value Selling, Challenger Selling, or SPIN Selling methodologies.
• Experience leading internal projects or sharing expertise with colleagues.

Culture & Benefits

• Work with a diverse team representing more than 50 nationalities.
• Access internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access learning and development platforms including LinkedIn Learning, MasterClass, Blinkist, Spotify, and CloudGuru.
• Eligibility-based ESOP participation and employee referral bonuses.
• Volunteer opportunities, social impact projects, global retreats, and team-building events.