Account Manager (SaaS)

Location: Mexico City, Mexico; hybrid

Company

hirify.global One is a B2B SaaS product company providing an AI-powered customer data platform with personalization and journey orchestration across WhatsApp, SMS, Email, Web, App, and Site Search.

What you will do

• Participate in customer meetings from onboarding kick-off through Business Reviews with key stakeholders and executives.
• Discover customer strategy, needs, goals, and objectives, and align them with hirify.global One product suites.
• Own renewal strategy and success, including commercial targets, contract terms, price negotiations, gross margin, collection package increases, and service-level adjustments.
• Manage stakeholder mapping, sponsor nurturing, executive relationships, touchpoint strategy, and consensus-building across customer accounts.
• Ensure Customer Success realization, NPS targets, customer experience, advocacy goals, success stories, and testimonials.
• Monitor market trends and industry analysis, contribute to product and strategic roadmap alignment, and share expertise through internal projects.

Requirements

• University degree in Business, Marketing, Engineering, or a related field.
• 5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Strong written and spoken English and native-language communication skills.
• High sense of responsibility and accountability, strategic thinking, and excellent project management skills.
• Proven sales and persuasion skills, including experience negotiating and navigating contracts and legal discussions.
• Experience driving decisions collaboratively, resolving conflicts, and ensuring follow-through through verbal and written communication.
• Strong presentation skills with senior executives, IT management, database administrators, data scientists, and both large and small audiences.
• Proven experience building relationships and discovering needs with senior customer executives in enterprise or highly strategic accounts.
• Experience managing multiple stakeholder relationships to gain consensus on required solutions and engagements; adaptability to a fast-paced, high-growth, rapidly changing environment.

Nice to have

• Competency in Value Selling, Challenger Selling, or SPIN Selling methodologies.

Culture & Benefits

• Diverse, global team with 50+ nationalities and a zero-discrimination workplace.
• Internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and referral bonuses.
• Volunteering, social impact projects, global retreats, and team-building activities.