Onboarding Specialist

Location: Hybrid role in Hunt Valley, Maryland, United States

Salary: $21.80–$25.64 per hour

Company

hirify.global is part of Sinclair, a diversified media company providing local news, sports, broadcast, and digital content services.

What you will do

• Support internal and external stakeholders through the onboarding of new client partnerships.
• Provide progress updates, lead calls and trainings, and facilitate support needs.
• Follow procedures for trafficking orders, setting up data platforms, auditing content, and meeting SLA requirements.
• Coordinate with fulfillment teams to achieve benchmarks and deadlines.
• Learn proprietary technology and train internal or external clients on its use.
• Manage ticket queues, maintain databases, analyze client portfolio performance, and provide ongoing support.

Requirements

• 2–3 years of experience in client onboarding, digital marketing, an advertising agency, and/or technical systems.
• Excellent concise and professional written and verbal communication skills.
• Strong organization, attention to detail, urgency, adaptability, and critical-thinking skills.
• Ability to manage multiple tasks and an individualized book of business with minimal supervision.
• Strong working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to work effectively in a fast-paced hybrid environment and communicate with internal and external partners.

Nice to have

• Experience with Operative.One, AOS, and/or JIRA.

Culture & Benefits

• Equal opportunity and drug-free workplace.
• Benefits for full-time employees include retirement, life and disability insurance, health, dental and vision plans, and flexible spending accounts.
• 15 paid vacation days, 2 personal days, 9 paid holidays, 40 hours of paid sick leave, and parental leave.
• Employee stock purchase plan, open-door policy, and opportunities for upward mobility.