Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of accounts to drive platform adoption, optimize customer value, and ensure successful onboarding with an accent on relationship management and metrics-driven engagement. Focus on identifying at-risk accounts, facilitating training, and collaborating with internal teams to improve product utilization and ROI.

Location: Must be based in or able to work from Woburn, MA (Hybrid)

Salary: $85,000–$100,000 annual base salary

Company

hirify.global is a global leader in type and font technology, providing design solutions and licensing for the world’s most iconic brands.

What you will do

• Manage a book of low- to mid-touch accounts, building trust-based relationships with key stakeholders.
• Lead enterprise onboarding and platform configuration, ensuring successful setup within 90 days.
• Facilitate live training sessions and workflow walkthroughs to drive early product adoption.
• Analyze usage patterns and customer feedback to identify friction points and improve product ROI.
• Develop mitigation plans for at-risk accounts in partnership with internal teams.
• Support renewal and expansion efforts in collaboration with the Sales department.

Requirements

• 2+ years of experience in Customer Success, onboarding, or SaaS operations.
• Proven ability to manage customer relationships in a metrics-driven environment.
• Strong communication skills with experience in delivering customer presentations.
• Proficiency with CRM systems and automation tools.
• Excellent organizational skills with the ability to manage multiple accounts simultaneously.
• Must be authorized to work in the United States.

Culture & Benefits

• Hybrid work arrangements with competitive paid time off.
• Comprehensive medical insurance coverage.
• Corporate bonus program and recognition initiatives.
• Professional development and internal advancement opportunities.
• Retirement planning options.
• Engaging global work environment with an active Events Committee.