Commercial Customer Service Specialist - Treasury Management

Location: Williamsville, New York, United States of America

Salary: $20.55–$34.25 per hour (USD)

Company

M&T Bank provides banking and treasury management products for business and corporate customers.

What you will do

• Handle inbound calls from commercial and corporate customers.
• Answer inquiries and resolve issues related to treasury management products.
• Use related software, mainframe applications, and documentation to investigate customer questions.
• Collaborate with external customers, product managers, sales representatives, and treasury management operations staff.
• Escalate and resolve complex product and customer issues.

Requirements

• Associate’s degree and at least one year of customer service or related experience.
• Alternatively, three years of combined higher education and/or work experience, including at least one year of customer service or related experience.
• Excellent oral and written communication skills.
• Strong customer service and telephone skills.

Culture & Benefits

• Competitive, market-informed hourly compensation.
• Specific pay is determined by the combination of knowledge, skills, and experience.