Commercial Client Services Representative

Location: Fully onsite in Eugene, Oregon at 111 West 7th Avenue, 3rd Floor.

Salary: $20.00–$28.00 per hour, with possible performance-based incentive compensation.

Company

hirify.global provides commercial banking and Treasury Management products and services.

What you will do

• Serve as the primary customer contact for corporate and commercial deposit clients.
• Answer banking and Treasury Management questions through phone, email, and other communication channels.
• Support account implementation, funds transfer and stop-payment requests, transaction posting issues, and error resolution.
• Coordinate with Relationship Managers and business partners to provide updates, recommendations, and timely issue resolution.
• Escalate complex matters to the Senior Commercial Client Services Representative.
• Maintain compliance with banking regulations, policies, procedures, and required training.

Requirements

• 2–4 years of required experience in banking, Treasury Management products, new accounts, lending loan processing or documentation, and customer service.
• Knowledge of bank payment systems, account operations, banking services, commercial banking products, and applicable laws and regulations.
• Strong written and verbal communication skills, with the ability to communicate with professionals at all business levels.
• Business knowledge related to analysis, accounting, financial procedures, and market and interest-rate impacts.
• Strong customer service, interpersonal, organizational, multitasking, judgment, and complex issue-resolution skills.
• Technical proficiency with Windows Office Suite, spreadsheets, and industry-specific software.

Nice to have

• High school diploma or GED.
• Bachelor's degree in Business, Finance, or a related field.

Culture & Benefits

• Healthcare coverage including medical, dental, and vision plans for eligible associates.
• 401(k) retirement savings plan with employer match for qualifying contributions.
• Paid vacation, sick, volunteer, and holiday days.
• Tuition assistance, mental health resources, employee assistance, life and disability insurance, and additional insurance and support programs.
• Occasional travel may be required.