Corporate Resolutions Specialist (Fintech)

Location: Onsite in the Blue Ash, OH office, within the Cincinnati Operations Office. Working hours are Monday through Friday, 8:00 am–4:30 pm EST.

Salary: $37,400–$56,200 per year.

Company

hirify.global provides smart money management and payment solutions.

What you will do

• Manage escalated customer complaints and contacts in accordance with company policies and service standards.
• Handle inbound calls and outbound callbacks while maintaining queue service levels, productivity, and efficiency.
• Own customer issues through resolution by coordinating with internal business units, partners, vendors, employees, and executives.
• Use negotiation, problem-solving, and conflict-resolution skills to resolve issues or escalate them appropriately.
• Identify systemic complaint drivers, analyze recurring issues, and recommend process and product improvements.
• Maintain accurate customer records, escalation tracking, procedures, and knowledge-base content.

Requirements

• At least 3 years of customer service experience.
• Exceptional verbal and written communication skills, including communication with all levels of management and company personnel.
• Strong problem-solving, organizational, negotiation, and conflict-management skills.
• Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
• Ability to work collaboratively in a fast-paced, highly visible, customer-centric environment and independently with limited follow-up.
• Must work onsite in Blue Ash, Ohio, during the stated EST schedule and be legally authorized to work in the United States without current or future visa sponsorship.

Nice to have

• Previous corporate escalations or higher-tier customer service experience.

Culture & Benefits

• Customer-centric environment focused on exceptional customer experiences.
• Collaborative work across departments and with business partners and vendors.
• Inclusive and accessible hiring experience with accommodations available upon request.
• Regular full-time position.