Senior Proactive Support Operations Specialist

Location: Illinois, USA — Remote

Salary: $76,000–$136,730 annually for U.S.-based roles; offers may exceed this range based on experience and geographic location.

Company

hirify.global develops software that helps innovators design and make buildings, products, factories, cars, and entertainment projects.

What you will do

• Lead and coordinate cross-functional programs and operational initiatives from planning through execution.
• Support strategic planning, business reviews, program reviews, planning cycles, initiative tracking, and follow-up actions.
• Translate organizational priorities into actionable plans and maintain visibility through reporting, documentation, and stakeholder communication.
• Identify operational gaps, bottlenecks, risks, dependencies, and blockers, and drive practical, scalable solutions.
• Develop processes, governance mechanisms, templates, and operational resources that improve consistency and efficiency.
• Support KPI definition, change management, leadership discussions, and adoption of new tools and ways of working.

Requirements

• Experience in operations, program management, project management, business operations, customer success operations, or a related field.
• Strong program and project management, organizational, communication, and stakeholder management skills.
• Ability to structure ambiguous or complex work and coordinate multiple initiatives across teams and organizational levels.
• Experience improving processes, implementing new ways of working, and proactively resolving risks, dependencies, and blockers.
• Strong analytical mindset with experience using data and insights to support decisions and measure outcomes.
• Must be based in the United States; remote work is available from Illinois.

Nice to have

• Experience in a global technology, SaaS, customer success, or customer-facing organization.
• Experience with organizational planning, business reviews, governance, or portfolio/program management.
• Experience working in complex, matrixed organizations and influencing without direct authority.
• Familiarity with Smartsheet, Microsoft 365, or similar collaboration and program management tools.
• Experience supporting change management or organizational transformation initiatives.

Culture & Benefits

• Health, financial, and wellness benefits for U.S. employees.
• Time-away benefits and support for everyday wellness.
• Inclusive workplace focused on belonging and equal opportunity.
• This role may require in-person onboarding and/or in-person identity verification.