Operational Transformation, Senior Manager

Location: Remote USA

Salary: $110,000–$129,274 annually

Company

hirify.global is a healthcare company founded in 2017 that combines care services, data, and AI to improve the health and well-being of older Americans.

What you will do

• Own end-to-end change readiness for Guide-facing operational changes, including deployment, adoption, feedback, iteration, and a unified change calendar.
• Build reusable playbooks, intake systems, readiness trackers, adoption dashboards, and other self-serve tools.
• Represent frontline constraints to Product and Tech, shape release sequencing and pilots, and co-own launch readiness and go/no-go criteria.
• Establish milestone-readiness forums and systems for ANOC and 1/1 cycles, identifying and closing gaps before launch.
• Coordinate scripting, knowledge, communications, training, feedback loops, and manager enablement for frontline teams.
• Monitor post-launch sentiment and adoption with Analytics, anticipate staffing, quality, scorecard, and training impacts, and turn launches into repeatable operating practices.

Requirements

• At least 5 years of experience in operations, program or change management, or operational transformation, including direct support for frontline or contact center teams.
• Evidence of personally building tools, automations, or durable systems that teams continue to use.
• Experience leading change through influence across teams without direct management authority, including partnership with Product and Tech.
• Ability to work strategically and in operational detail, manage shifting priorities, and make recommendations with incomplete information.
• Working fluency with AI tools, supported by concrete examples of daily use.

Nice to have

• Experience in health plans, Medicare Advantage, or other regulated environments, including ANOC, AEP, or 1/1 readiness cycles.
• Experience with contact center technology such as dialers, chat, workforce management, agent-assist, or AI tooling.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premiums.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees and bonus eligibility for roles below Director level.
• 401(k) program and a collaborative, supportive work environment.