Client Success Manager (Robotics)

Location: New York City or Los Angeles, United States. NYC-based hires work hybrid from the Chelsea office 2–3 days per week; LA-based hires work remotely. Travel to partner sites is expected 1–2 times per quarter.

Salary: $135,000–$155,000 annual on-target earnings, including a $100,000–$120,000 base salary and a $35,000 annual target performance bonus, with additional equity.

Company

hirify.global is a New York-based physical AI and robotics company developing personalized, data-driven recovery technology for fitness, hospitality, and wellness environments.

What you will do

• Own a portfolio of hospitality and wellness accounts as the primary partner contact from go-live through renewal.
• Drive session volume and utilization through programming support, staff enablement, and ongoing coaching.
• Lead quarterly business reviews using performance data, partner insights, and actionable growth plans.
• Monitor CSAT, utilization, downtime, and other account health signals to address risks before churn.
• Manage renewals and collaborate with Sales on expansions, including additional units, locations, and contract upgrades.
• Coordinate with Operations, Field, Product, and Marketing teams to resolve issues and turn partner feedback into roadmap and go-to-market input.

Requirements

• 3–5 years of client success, account management, or B2B partnership experience.
• Proven experience managing a portfolio of accounts with measurable retention and growth results.
• Strong communication skills for building trust with operational contacts and executive stakeholders.
• Data-driven approach to account health, dashboards, and performance metrics.
• Strong organization and ability to manage multiple accounts and competing priorities.
• Ability to travel to partner sites 1–2 times per quarter.

Nice to have

• Background in hardware, SaaS, or hospitality technology.
• Experience working with hospitality or wellness brands.
• Interest in health, wellness, recovery, and physical AI.

Culture & Benefits

• Passion-, ambition-, empowerment-, inclusion-, curiosity-, and fun-driven team culture.
• 100% employer-paid healthcare for employees, with coverage available for eligible dependents.
• Flexible time off, quarterly Wellness Days, generous parental leave, and complimentary OneMedical membership.
• 401(k) with employer matching, home office budget, and annual professional development stipend.
• Complimentary hirify.global recovery sessions for employees, friends, and family.