Strategic Customer Success Manager - Appriss Secure

Location: Remote - United States

Company

hirify.global Retail provides retail loss solutions that unify data across stores, online channels, and customer service to reduce returns, shrink, and incidents.

What you will do

• Manage a portfolio of approximately 10–20 strategic enterprise retail customers and build trusted-advisor relationships.
• Develop and maintain strategic account plans and quarterly business reviews to demonstrate business value and return on investment.
• Forecast account performance, identify risks, and drive customer retention and renewal outcomes with Account Executives.
• Analyze customer usage of hirify.global Retail products to identify value realization, cross-sell, and upsell opportunities.
• Own and negotiate renewals, solve customer problems, and provide industry and customer insights to internal teams.
• Travel up to 25% for customer and prospect meetings, training, and conferences.

Requirements

• 7+ years of experience in high-touch customer success or account management roles involving technology solutions.
• Experience with retail technology, loss prevention, retail fraud or shrink management, exception-based reporting, merchandising, inventory, or supply chain solutions.
• Experience working with top-100 retailers or large enterprise customers.
• Experience managing 10–20 enterprise retail accounts with average annual contract values of $1M or more.
• Experience independently managing commercial renewals and driving upsell opportunities.
• Experience with Claude AI, Gong, Salesforce CRM, and Microsoft 365.

Culture & Benefits

• Medical, dental, and vision plan options starting on the first day.
• Health savings and flexible spending accounts, paid parental leave, and supplemental coverage.
• Paid time off, a 401(k) with immediate vesting and company match, and disability coverage.
• Access to health and wellbeing resources including Calm and Sworkit.
• Learning and development opportunities.
• Base salary plus a 20% variable commission.