Customer Success Manager III (AI SaaS)

Location: On-site in the United States, with positions available in Atlanta, Boston, Chicago, Dallas, or San Francisco. Travel to key customers is required approximately 25–30% of the time.

Salary: $105,000–$120,000 in Atlanta, Boston, Chicago, or Dallas; $120,000–$135,000 in San Francisco. Ranges include base salary plus variable compensation tied to company and individual performance.

Company

hirify.global provides AI and ERP solutions for local and state governments through its public service platform, serving more than 2,000 public-sector organizations.

What you will do

• Own the end-to-end success strategy for a portfolio of approximately 40 high-impact government customers.
• Build relationships with Department Heads, City Managers, and Finance Directors as a strategic advisor.
• Guide customers through complex process changes, product adoption, and workflow optimization.
• Design and deliver Executive Business Reviews that connect usage data to business value and ROI.
• Monitor portfolio health, mitigate churn risks, and identify relevant expansion opportunities.
• Partner with Sales, Product, and Support while contributing to churn-prevention and onboarding workflows.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a related high-touch SaaS role.
• Demonstrated ability to manage complex customer relationships, achieve Net Revenue Retention targets, and drive revenue growth.
• Strong strategic thinking, customer focus, presentation skills, and executive-level communication.
• Hands-on product capability and mastery of CRM and customer-success tools such as Salesforce, Gong, or Gainsight.
• Bachelor’s degree in Business Administration, Public Administration, or a related field.
• Willingness and ability to travel approximately 25–30% to meet key customers in person.

Nice to have

• Previous experience in GovTech or direct work with government agencies.

Culture & Benefits

• Mission-driven work focused on more effective and accountable government.
• Opportunity to apply AI innovation to local government.
• Performance-based environment with opportunities for recognition and internal promotion.
• Comprehensive healthcare options, HSA contributions, and a 401(k) with company match.
• Flexible vacation policy, paid company holidays, paid parental leave, and wellness stipends.
• Professional development opportunities and a collaborative office environment with weekly catered lunches.