Customer Success Manager (AI)

Location: On-site in New York, NY; Austin, TX; or San Francisco, CA. Ability to work in the office five days per week is required.

Salary: $140,000–$170,000 per year, plus equity and bonus opportunities.

Company

hirify.global provides an AI-powered research platform that conducts customer interviews, analyzes conversations, and delivers executive-ready insights.

What you will do

• Own a book of business and manage the post-sale customer journey across onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts and build relationships with customer stakeholders.
• Understand customer goals, measure success, and provide guidance, business reviews, and recommendations to maximize product value.
• Partner with sales on expansion and renewal opportunities while monitoring customer health and addressing adoption risks.
• Collect customer feedback and collaborate with product and engineering teams to shape the roadmap.
• Develop customer success playbooks, processes, and best practices as the company scales.

Requirements

• 4–8 years of professional experience, ideally in Customer Success, Account Management, or a similar customer-facing role at a SaaS company.
• Proven experience managing customer relationships, driving product adoption, and retaining and growing accounts.
• Strong relationship-building, communication, and organizational skills.
• Ability to work with multiple stakeholders across functions and levels of seniority.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Ability to work in the office five days per week.

Nice to have

• Experience with research, insights, or AI products.

Culture & Benefits

• Medical, dental, and vision coverage, with FSA/HSA and life insurance options.
• Meaningful equity ownership and bonus opportunities.
• Annual learning stipend for books, courses, conferences, coaching, and language lessons.
• Annual wellness stipend and monthly stipend for AI tools and GPU credits.
• Flexible time off, company offsites, and team events.
• Opportunity to build end-to-end processes and grow with a hypergrowth company.