Manager, Customer Success GSI (AI)

Location: San Francisco, CA or New York City, NY; hybrid policy requires staff to work from an office at least 25% of the time

Annual salary: $265,000–$320,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Lead, coach, and develop a team of 5–8 Customer Success Managers supporting global systems integrators and consulting-firm partnerships across Claude Platform, Claude Code, and Claude Cowork.
• Build the team through hiring, onboarding, training, and career development while establishing repeatable operating rhythms.
• Develop GSI success methodologies, including success plans, QBR templates, Center of Excellence blueprints, Train-the-Trainer curricula, and expansion playbooks.
• Drive customer health, retention, expansion, consumption growth, cross-sell, upsell, and satisfaction across enterprise portfolios.
• Manage strategic partner engagements and escalations with practice leaders, CTOs, and managing-partner-level stakeholders.
• Collaborate with Sales, Partnerships, Product, Engineering, and Marketing to align account strategy and translate customer needs into product direction.

Requirements

• 7+ years of experience in customer success, account management, or other customer-facing roles, including 2+ years of front-line management experience.
• Direct experience with global systems integrators such as Accenture, IBM, Cognizant, TCS, or Infosys, and/or Tier 1 consulting firms.
• Experience building and managing Customer Success teams in SaaS, API, or AI/ML companies.
• Experience managing enterprise portfolios with annual contract values of $1M–$100M+.
• Technical fluency in AI/ML products, strong executive presence, business acumen, and experience driving adoption, expansion, retention, and customer outcomes.
• Bachelor’s degree or equivalent education, training, and professional experience.

Culture & Benefits

• Collaborative environment focused on responsible AI development and high-impact research.
• Competitive compensation, flexible working hours, generous vacation and parental leave.
• Optional equity donation matching and an office environment designed for collaboration.
• Visa sponsorship is available, with reasonable efforts and immigration-lawyer support for successful candidates.