Customer Success Manager (AI SaaS)

Location: On-site in San Francisco, CA or New York City, NY

Salary: $120,000–$150,000 per year, plus equity and benefits.

Company

hirify.global provides a unified AI-powered platform for coordinating human agents, BPOs, and AI across customer support operations.

What you will do

• Manage a portfolio of customers, helping senior stakeholders achieve business outcomes with hirify.global.
• Lead customer initiatives from post-implementation through renewal in collaboration with product, solutions, sales, and other teams.
• Monitor customer health, identify risks, and create success plans to mitigate churn.
• Conduct business reviews, end-user training, and executive engagement for customers globally.
• Identify and execute opportunities for account growth and expansion.
• Translate customer feedback and market insights into product priorities, go-to-market playbooks, and operational improvements.

Requirements

• 3+ years of experience in customer-facing, operational, or startup environments preferred.
• Ability to build relationships and communicate effectively with C-level executives, support agents, engineers, and other stakeholders.
• Ability to manage competing priorities, work independently, and drive projects to completion.
• Strategic and analytical approach to identifying customer, product, and market insights.
• Willingness and ability to travel for on-site customer training, business reviews, and executive meetings.
• For US applicants, authorization to work in the United States is verified through E-Verify. UK applicants must have the right to work in the UK.

Nice to have

• Workforce management experience.

Culture & Benefits

• Opportunity to work on AI and human collaboration in customer support.
• High visibility with cross-functional leadership and significant responsibility.
• Equity through stock options.
• Medical, financial, and other benefits depending on the position.
• Inclusive workplace focused on diverse perspectives and enabling people to do their best work.