Bilingual Medical Call Center Representative (Healthcare)

Location: Remote work from home with a schedule aligned to San Jose, California, USA time: Monday to Friday, 8:30 AM–5:00 PM PST, with a 30-minute unpaid break.

Company

hirify.global provides remote staffing and connects professionals with client companies.

What you will do

• Provide compassionate phone support to patients seeking treatment and rehabilitation solutions for acute and chronic pain.
• Handle a high volume of inbound calls while maintaining calm, empathetic, and professional communication.
• Explain clinic policies, procedures, available treatment options, and patient information clearly.
• Make outbound calls for appointment scheduling and patient follow-ups.
• Address patient concerns respectfully and efficiently in a fast-paced call room environment.

Requirements

• At least 2 years of experience in high-volume medical call center environments.
• Experience with healthcare operations, including HMO/PPO plans, authorizations, EHR-based scheduling, spreadsheets, and appointment scheduling.
• C1 English and Spanish, with excellent listening skills and professional verbal, written, and email communication.
• Intermediate knowledge of Microsoft Office 365 and multi-line phone systems, including managing 2–3 calls at once.
• Strong problem-solving, organization, attention to detail, independence, and ability to work remotely.
• Dual monitors, free Adobe, and a quiet working environment are required.

Nice to have

• Experience with Jotform or similar platforms.

Culture & Benefits

• Permanent work-from-home arrangement.
• Full-time schedule of 35 or more hours per week.
• Health insurance coverage for eligible locations.
• Independent contractor engagement.

Hiring process

• Complete application assessment questions, a technical check, and a voice recording.
• Hourly pay is established based on performance during the application process.
• Applications fulfilling all requirements receive priority review.