Bilingual Intake Coordinator (Healthcare)

Location: Fully remote, but must be based in the United States. Requires a quiet, distraction-free workspace, reliable internet, and compliance with security protocols including VPNs, secure passwords, and approved devices and software.

Company

hirify.global uses technology, clinical expertise, and healthcare data to improve cost, quality, access, utilization, and the overall healthcare experience.

What you will do

• Receive and document inbound calls, faxes, and web requests from providers and clients in the care management system.
• Screen inquiries to identify services requiring certification and initiate the authorization process according to health plan policies.
• Collect clinical information and route callers to clinical staff for completion of reviews.
• Provide certification using scripted clinical algorithms or benchmark Length of Stay criteria.
• Make outbound calls to obtain discharge updates or additional clinical information for concurrent reviews.
• Communicate with internal and external partners while meeting URAC, confidentiality, HIPAA, policy, and productivity requirements.

Requirements

• 2+ years of experience in a high-volume call center or customer support environment.
• GED or High School Diploma.
• Fluent Spanish and English in reading, writing, and speaking.
• Strong communication, problem-solving, attention-to-detail, accuracy, and time-management skills.
• Must be US based and able to comply with company policies such as HIPAA.

Nice to have

• Medical, claims, or collections call center experience.
• Medical Terminology Certification.
• Microsoft Office Suite experience.

Culture & Benefits

• Flexible fully remote work environment with necessary equipment provided.
• Medical, dental, and vision insurance with company subsidies.
• HSA, FSA, and DCFSA spending account options.
• 401(k) with company match and immediate vesting.
• Paid vacation, sick leave, holidays, maternity and paternity leave, and an Employee Assistance Program.
• Pet insurance, employee discounts, and paid time off for philanthropic activities.