Bilingual Patient Concierge (English/Spanish) – Remote | LATAM

TL;DR

Bilingual Patient Concierge (English/Spanish) – Remote | LATAM: Supporting patients throughout the healthcare journey by handling inquiries, scheduling consultations and appointments, coordinating follow-ups, and maintaining accurate records with an accent on compassionate communication, organization, and confidentiality. Focus on managing sensitive patient conversations, documenting interactions across multiple systems, and coordinating schedules while working full-time during U.S. Eastern Time hours.

Location: Remote in LATAM, including Ecuador, Guatemala, El Salvador, and Honduras; full-time availability during U.S. Eastern Time hours.

Company

A healthcare-focused organization providing patient support and coordination services for U.S.-based healthcare providers.

What you will do

• Support patients through phone, SMS, and email in English and Spanish.
• Respond to inquiries and guide patients through consultation and appointment scheduling.
• Collect and verify intake information, maintain accurate records, and document patient interactions.
• Manage follow-ups, confirm appointments, and coordinate with clinics, providers, supervisors, and colleagues.
• Participate in coaching and quality assurance reviews while applying feedback to improve service quality.
• Protect patient confidentiality and provide a warm, professional, and reassuring experience.

Requirements

• Fluent spoken and written English and Spanish required.
• Previous experience in customer service, patient support, call center operations, medical reception, appointment scheduling, or another phone-based customer-facing role.
• Clear verbal communication, active listening, empathy, emotional intelligence, and a professional phone presence.
• Strong organization, attention to detail, and ability to manage multiple conversations and follow-ups.
• Experience documenting customer or patient interactions and working with multiple software systems.
• Reliable internet, a professional remote work environment, and full-time availability during U.S. Eastern Time hours required.

Nice to have

• Healthcare or medical customer service experience.
• Patient coordination or medical scheduling experience.
• Familiarity with medical terminology, CRM platforms, scheduling systems, or electronic medical records.
• Experience supporting U.S.-based patients or customers.

Culture & Benefits

• Full-time remote contractor position with a stable 40-hour workweek.
• Paid lunch and daily break periods.
• Paid time off and major U.S. holidays off.
• Structured training, ongoing coaching, and professional development.
• Long-term growth opportunities in a growing healthcare organization.

Hiring process

• Initial application review.
• Short intro video demonstrating English and Spanish communication skills.
• Client interview followed by offer and onboarding.