Bilingual Customer Service Representative (Healthcare)

Location: Remote within the United States; listed location: Miami, FL

Company

hirify.global is a digital healthcare company providing software and technology-enabled services, including benefits navigation, care management, health information management, and AI-driven healthcare insights.

What you will do

• Answer inbound calls and emails from members and healthcare providers.
• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Formulate appropriate resolutions and provide accurate information about programs and services.
• Record communications, process information, and troubleshoot issues using computerized tools.
• Educate callers about program benefits, maintain customer satisfaction, and adjust communication style as needed.
• Escalate issues internally and follow up while meeting call-center attendance, quality, and performance standards.

Requirements

• High school diploma.
• Bilingual English/Spanish communication is required.
• Medical records experience and knowledge of key elements of a valid ROI request.
• Strong communication, multitasking, teamwork, and customer service skills.
• Computer keyboard proficiency, internet navigation skills, and working knowledge of Microsoft Word and Outlook.
• Understanding of HIPAA regulations is preferred.

Culture & Benefits

• Remote full-time work.
• Work in a fast-growing and changing healthcare technology environment.
• Collaborate with internal teams to resolve customer and provider issues.
• Equal Opportunity Employer and E-Verify user.