Head Of Customer Success (Fintech)

TL;DR

Head of Customer Success (Fintech): Leading the post-implementation customer experience for a high-growth SaaS treasury platform with an accent on revenue retention, product adoption, and AI-driven support. Focus on protecting GRR, building a strategic customer reference program, and scaling global customer operations for enterprise CFOs.

Location: Hybrid (10+ days per month in office). Global presence across North America (US, Canada), Europe (UK, Ireland, Switzerland), and APAC (Singapore, Australia). Salary provided for candidates based in Israel.

Salary: $290,000 — $340,000 USD (Annual Base for IL)

Company

hirify.global Treasury is a high-growth SaaS business delivering mission-critical treasury solutions for the Office of the CFO.

What you will do

• Own gross revenue retention (GRR) and lead the annual and in-cycle renewal process for enterprise accounts.
• Define the product adoption framework and value realization metrics aligned to CFO priorities.
• Oversee global Customer Support, driving AI-augmented service excellence and SLA compliance.
• Design and manage a strategic Customer Reference Programme to accelerate enterprise sales.
• Develop the AI and technology roadmap for CS, Support, and Education workflows.
• Serve as the internal voice of the customer to align the product roadmap and commercial strategy.

Requirements

• 10+ years of B2B enterprise SaaS leadership, with 3–5 years owning post-sale revenue and retention.
• Proven track record of defending strong GRR metrics in $50M–$200M ARR SaaS businesses.
• Experience serving the Office of the CFO, FinTech, ERP, or Treasury verticals is essential.
• Hands-on experience deploying AI and automation tools within CS or Support organizations.
• Ability to manage C-suite relationships with Fortune 500 customers across multiple geographies.
• Experience leading globally distributed teams across different time zones and cultures.

Nice to have

• Background in private equity or venture-backed high-growth environments.
• Familiarity with market-leading CS and CRM platforms.
• Working knowledge of AI tools for LLM-based summarization and predictive health scoring.
• Multilingual capabilities (Spanish, French, or German).

Culture & Benefits

• Hybrid flexibility with manager-led decisions on in-office collaboration (10+ days/month).
• Competitive salary, bonuses, equity, and a dedicated professional development budget.
• Comprehensive healthcare, retirement, and family support benefits.
• Generous vacation policy, R&R days, and industry-leading parental leave.
• Catered lunches, fully-stocked kitchens, and regular team bonding events.