Customer Success Manager I (AI/GRC SaaS)

Location: Vancouver, British Columbia, Canada. Hybrid model with onsite work at least 50% of the time for employees within commuting distance of the Vancouver office. Flexibility is required for coordination with Amsterdam-based colleagues across time zones.

Salary: CAD 65,000–81,500 per year.

Company

hirify.global provides AI-powered governance, risk, and compliance SaaS solutions; 3rdRisk is its AI-native third-party risk management platform.

What you will do

• Own customer onboarding from kickoff through configuration and go-live.
• Improve onboarding through reusable playbooks, templates, and documentation.
• Manage ongoing customer relationships through proactive check-ins, Quarterly Business Reviews, adoption, satisfaction, and retention initiatives.
• Act as the primary customer contact and coordinate complex issue resolution with product, support, and engineering.
• Help shape Customer Success processes, tooling, and reporting as the function grows.
• Collaborate with Amsterdam-based colleagues to deliver a consistent experience for North American customers and beyond.

Requirements

• Experience in a customer-facing role such as Customer Success, onboarding, implementation, or account management.
• Strong communication and relationship-building skills, including the ability to lead onboarding sessions and QBRs.
• A self-starting, process-minded approach with an ability to document and standardize workflows.
• Comfort working in a small, evolving team and collaborating across time zones.
• Interest in third-party risk, GRC, compliance, or SaaS.

Culture & Benefits

• Flexible hybrid work environment with a Vancouver office hub.
• Comprehensive health benefits, generous time off, and wellness programs.
• Global days of service and a culture focused on curiosity, experimentation, diversity, and impact.
• Opportunity to help build a Customer Success function from an early stage with ownership and room to grow.