Customer Success Manager (AI)

Location: On-site in Warsaw or Dublin

Company

hirify.global is an AI teammate integrated with Slack and Microsoft Teams that connects to thousands of tools and performs work across finance, marketing, operations, and engineering.

What you will do

• Run proactive usage reviews, expansion plays, and save motions across a high-volume SMB and mid-market account book.
• Expand product adoption beyond the primary power user by engaging additional teammates in each account.
• Build account lists using usage and billing signals without relying on a lead router or health-score tool.
• Carry expansion and save targets alongside customer health metrics.
• Identify activation, retention, and churn patterns and document them for product improvement.

Requirements

• 3–6 years of experience as a CSM at a usage-based, product-led growth company.
• Experience running proactive plays for a high-volume SMB or mid-market book.
• Data fluency, including building account lists from usage and billing signals; SQL or Hex-style tooling is a plus.
• Commercial judgment and comfort carrying expansion and save numbers.
• AI-native working habits or post-sales experience at an AI-native company.
• Strong written and spoken English required.

Nice to have

• Experience as one of the first CSMs at a company and helping create the customer success playbook.
• Experience with expansion for usage-based or credit-based pricing.
• Experience shipping documentation, guides, or onboarding flows that improved a metric.

Culture & Benefits

• Small team with high trust, ownership, and low process overhead.
• Direct customer interaction from the first day and meaningful ownership from the first week.
• Decisions are made by owners rather than committees, with an iterative build-and-measure approach.
• Top-of-market salary and significant responsibility at an early stage of company growth.