Customer Success Manager, EMEA (Cybersecurity)

Location: Must permanently reside in Ireland; hybrid for candidates within commuting distance of the Cork office and fully remote for candidates outside commuting distance.

Company

hirify.global develops cybersecurity software, including the AI-enabled, cloud-native KeeperPAM platform, serving organizations and individuals in more than 150 countries.

What you will do

• Manage a portfolio of SMB, enterprise, and named customer accounts throughout the customer lifecycle.
• Drive renewals, cross-sells, upsells, licensing negotiations, and revenue growth.
• Establish business and technical goals through onboarding, technical reviews, and quarterly business reviews.
• Build relationships with senior management and C-level stakeholders while presenting Keeper solutions.
• Troubleshoot customer issues and coordinate resolution with internal teams.
• Advise customers on password security, product adoption, vulnerabilities, and best practices.

Requirements

• Permanent residence in Ireland is required.
• At least 1 year of experience in account management, SaaS customer success, or sales.
• Technical knowledge of software integrations such as SSO and directory services, implementation, onboarding, and support.
• Experience working with and selling to enterprise organizations, C-level executives, IT leaders, and cybersecurity executives.
• Strong communication, problem-solving, prioritization, ownership, and customer relationship skills.
• Working knowledge of Salesforce and a preferred undergraduate degree.

Nice to have

• Experience in the IAM industry.

Culture & Benefits

• Supportive and independent workplace with opportunities for professional growth.
• Onsite lunches.
• Private healthcare with no waiting period.
• Pension contribution with no waiting period.
• Sick pay.
• Bike-to-Work Scheme for local employees.