Outcomes Architect Manager

Location: Paris, France; onsite

Company

Notion provides a collaborative AI workspace where teams manage knowledge, projects, meetings, and AI tools.

What you will do

• Lead and manage a team of Outcomes Architects accountable for workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery.
• Coach the team on AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, workflow design, and renewal processes.
• Build and run operating cadences including metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching, and leadership forecast calls.
• Hire, onboard, certify, and manage the performance of Outcomes Architects from ramp through consistent execution.
• Partner with Solutions Consulting, Sales, Services, Support, Product, and RevOps on implementation, adoption, expansion, and renewal strategy.
• Represent team performance and customer risks in leadership forums while upholding the global methodology, quality rubric, and activity KPIs.

Requirements

• Frontline management experience leading customer-facing go-to-market teams in B2B software, ideally in Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy.
• Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical and workflow implementation.
• Strong coaching skills, including reviewing customer calls, account plans, mutual success plans, and executive value narratives to identify specific improvements.
• Commercial judgment at team level, including account health, renewal risk, adoption depth, expansion potential, and customer sentiment.
• Customer-facing discovery skills for understanding business problems, mapping workflows, and translating goals into adoption and implementation plans.
• Experience with shared account ownership across Sales, Solutions, Services, Support, or Implementation teams.
• Ability to build inspection cadences, coaching rituals, performance standards, accountability systems, and talent-development processes.
• Executive communication skills for synthesizing account patterns, customer risks, team performance, and cross-functional needs.
• Technical fluency with Notion systems, workflow design, adoption blockers, and trusted-advisor responsibilities; AI expertise is not required, but hands-on curiosity and willingness to use AI tools are expected.
• Ability to operate with agency, urgency, customer empathy, and structure in ambiguous situations.
• Fluent in English and French.

Nice to have

• Experience managing a consumption-based, usage-based, or product-led business where adoption signals matter as much as renewal or expansion outcomes.
• Track record of building high-performing frontline teams from an early stage through hiring, onboarding, certification, coaching, and performance management.
• Experience leading GTM motion changes, coverage-model shifts, or evolving commercial ownership.
• Experience with flat, at-risk, or complex renewal accounts and returning customers to a clear value path.
• Experience partnering with Solutions Consulting, Sales, Services, or Implementation teams in a shared customer lifecycle model.
• Familiarity with AI transformation, workflow automation, agents, or collaboration and work-management software.

Culture & Benefits

• Work in an AI-native environment focused on helping customers build durable systems and improve how they work.
• Employees are expected to be intellectually curious, experiment with AI, and use it as a practical collaborator.
• Notion supports an inclusive workplace and provides reasonable accommodations during the application process.

Hiring process

• Submit an application through the Notion recruiting process.
• Reasonable accommodations are available during the application process upon request.