Outcomes Architect

Location: Paris, France; onsite

Company

Notion is a collaborative AI workspace for knowledge, projects, meetings, workflow automation, and AI tools.

What you will do

• Lead and coach a team of Outcomes Architects responsible for workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery.
• Own Net Revenue Growth performance and the execution quality of the team’s book of business.
• Build operating cadences covering metrics reviews, account support, adoption and renewal-risk reviews, call coaching, and leadership forecasts.
• Hire, onboard, certify, and manage the performance of new Outcomes Architects.
• Partner with Solutions Consulting, Sales, Services, Support, Product, and RevOps on expansion, renewals, implementation handoffs, and adoption blockers.
• Set standards for product, AI, workflow fluency, methodology, quality, and activity KPIs.

Requirements

• Frontline management experience leading customer-facing go-to-market teams in B2B software or post-sales functions.
• Experience coaching teams on customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or implementation.
• Strong operational, commercial, customer discovery, executive communication, and talent development skills.
• Technical fluency sufficient to understand Notion systems, coach workflow design, and troubleshoot adoption blockers.
• Fluent English and French required.
• Curiosity about AI tools and willingness to use them in daily work and customer coaching.

Nice to have

• Experience in consumption-based, usage-based, or product-led businesses.
• Experience building frontline teams from an early stage, leading go-to-market changes, or managing complex and at-risk renewals.
• Experience with AI transformation, workflow automation, agents, or collaboration and work-management software.

Culture & Benefits

• Customer outcomes, craft, durable systems, and human-centered collaboration are emphasized.
• AI is encouraged as a practical collaborator for thinking, coaching, and productivity.
• The role operates in a cross-functional customer lifecycle model.
• Notion provides reasonable accommodations during the application process.