Customer Success Manager, Southern Europe (AI)

Location: Paris, France; hybrid policy requiring staff to be in an Anthropic office at least 25% of the time, with some roles requiring more office attendance. The role supports customers across EMEA and requires working across time zones with a US-based headquarters.

Annual salary: €150,000–€190,000 EUR.

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with EMEA customer decision-makers, understand business objectives, and identify optimization and expansion opportunities.
• Advise customers on Anthropic products, including API, Claude for Enterprise, and Claude Code, and guide usage planning, adoption, and product optimization.
• Monitor consumption- and seat-based usage, address underutilization, and expand Claude use cases across departments, teams, and workflows.
• Develop change-management strategies, Train the Trainer programs, Centers of Excellence, and organizational enablement initiatives.
• Manage account and success plans, conduct Quarterly Business Reviews, document ROI and impact metrics, and act as the primary customer contact.
• Build EMEA-specific processes, playbooks, and best practices while sharing regional customer insights with product, research, and go-to-market teams.

Requirements

• 6+ years of experience in customer-facing roles, such as Customer Success, Consulting, Solutions Architect, Solutions or Functional Consultant, Success Engineer, or a similar role.
• Experience driving success in both consumption-based and seat-based business models, including understanding expansion levers and success metrics.
• Strong technical fluency with AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to varied audiences.
• Strategic ability to identify growth opportunities and translate them into actionable expansion plans.
• Cross-functional collaboration skills and a proactive, positive customer-advocacy approach.
• Strong project management skills and the ability to manage multiple customer relationships.
• Passion for AI and interest in the responsible development of advanced systems.
• Experience working in and building a growing region while navigating time zones with US-based headquarters; ability to bring order to ambiguity and work as part of a team.
• Fluency in French, Spanish, and English.
• Bachelor’s degree or an equivalent combination of education, training, and experience; relevant field of study demonstrated through coursework, training, or professional experience.

Nice to have

• Fluency in German or Italian.

Culture & Benefits

• Hybrid work with office collaboration expected at least 25% of the time.
• Flexible working hours, generous vacation and parental leave, and competitive benefits.
• Optional equity donation matching.
• Collaborative environment focused on high-impact AI research and responsible AI development.
• Visa sponsorship may be available, with reasonable efforts and immigration-lawyer support for successful candidates.