Customer Success Manager (Ecommerce)

Location: Remote in France or EMEA; based in EMEA, ideally France

Company

hirify.global provides machine-learning-powered product search and discovery for large retailers, serving billions of requests weekly across ecommerce verticals.

What you will do

• Own the customer journey from project kickoff and launch through adoption and ongoing value realization.
• Build trusted relationships with enterprise stakeholders, including engineers, data and product teams, ecommerce leaders, VPs, and C-level executives.
• Align technical and business stakeholders around success plans and translate product capabilities and performance data into business value.
• Plan and lead QBRs and EBRs, communicate measurable impact, facilitate strategic discussions, and align priorities and next steps.
• Identify risks and blockers, lead escalations, coordinate internal teams, and maintain customer confidence through resolution.
• Partner with Account Management on retention and growth while improving onboarding, integration, support, documentation, and repeatable customer-success practices.

Requirements

• Based in EMEA, ideally France, with fluency in French required.
• At least three years of experience managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
• Experience working with complex enterprise organizations and building trusted relationships with technical teams, product leaders, Ecommerce Directors, VPs, and C-level executives.
• Strong executive presence and confidence leading strategic customer conversations, including QBRs and EBRs.
• Strong influencing and stakeholder-management skills, including the ability to create momentum and drive progress without direct authority.
• Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment.

Nice to have

• Experience in ecommerce, digital commerce, search, product discovery, or a related field.

Culture & Benefits

• Fully remote team with flexibility to choose where to live within the stated location scope.
• Competitive compensation package including stock options.
• Work-from-home stipend and Apple laptop for new employees.
• Annual training and development budget.
• Parental leave for qualified employees.
• Inclusive work environment focused on empathy, openness, curiosity, continuous improvement, and meaningful impact.