Team Lead Customer Success Southern Europe (Ecommerce)

Location: Remote - France; Remote - EMEA. Based in EMEA, ideally in Southern Europe.

Company

hirify.global provides machine-learning-powered product search and discovery services for large ecommerce retailers, processing billions of requests weekly and focusing on measurable business metrics such as revenue.

What you will do

• Lead, coach, and develop Customer Success Managers across Southern Europe, focusing on France, Spain, and other Southern European markets.
• Ensure customers successfully launch the product and continue achieving measurable value from search and product discovery services.
• Build trusted relationships across enterprise organizations, from engineering, data, and product teams to ecommerce, digital, product, technology, VP, and C-level stakeholders.
• Translate technical concepts, product capabilities, and performance data into business outcomes including conversion, revenue, customer experience, and operational efficiency.
• Implement and improve scalable Customer Success processes and best practices.
• Act as an escalation point for complex customer challenges and lead hands-on customer engagement when required.

Requirements

• French is required; additional languages are welcome bonuses.
• Based in EMEA, ideally in Southern Europe.
• At least 3 years of team leadership experience, including a minimum of 3 direct reports.
• At least 5 years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
• Experience building trusted relationships with technical teams, product leaders, Ecommerce Directors, VPs, and C-level executives.
• Strong executive presence and confidence leading strategic customer conversations, including QBRs and EBRs.
• Strong influencing and stakeholder-management skills, including creating momentum without direct authority.
• Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment.

Nice to have

• Experience in ecommerce, digital commerce, search, product discovery, or a related field.
• Additional language skills.

Culture & Benefits

• Fully remote work with the freedom to choose where to live within the stated location scope.
• Competitive compensation package including stock options.
• Work-from-home stipend and an Apple laptop for new employees.
• Annual training and development budget.
• Parental leave for qualified employees.
• Inclusive work environment focused on empathy, openness, curiosity, continuous improvement, and meaningful impact.