Principal Customer Success Manager, Strategic - France (AI)

Location: Remote, France or Remote, UK; candidates must be based in France or the United Kingdom.

Company

hirify.global develops collaboration and work-management software, including Jira and Confluence, to help teams work together.

What you will do

• Build and maintain trusted relationships with C-suite and senior executives at strategic enterprise customers.
• Accelerate product adoption, measurable value realization, retention, and expansion across global customer teams.
• Lead Customer Success Plans, regular check-ins, QBRs, and strategic planning sessions aligned with customer business goals.
• Guide customers and internal teams through complex implementation and digital transformation initiatives involving multiple partners and stakeholders.
• Advise customers on hirify.global AI and emerging technologies, including AI consumption and usage-based pricing models.
• Identify and mitigate risks, represent the customer internally, and collaborate with sales, product, support, and advisory services.

Requirements

• Experience in Customer Success, account management, consulting, or enterprise transformation, with a proven record managing the largest and most complex strategic customers.
• Executive presence and experience delivering solutions to SVP- and C-level stakeholders at Fortune 500 or global enterprise customers.
• Demonstrated success leading transformational initiatives that deliver measurable customer outcomes, including platform adoption, expansion, retention, efficiency savings, or accelerated growth.
• Experience with AI and digital transformation in enterprise environments.
• Strong understanding of Jira, Confluence, and hirify.global solution use cases, including the ability to advise on solution trade-offs and best practices.
• Proficiency with Customer Success Planning frameworks and experience using Gainsight, Salesforce, Tableau, or similar tools.
• Excellent problem-solving, communication, and stakeholder management skills.
• Fluency in French and English.

Nice to have

• Experience with hirify.global-powered solutions.
• ITSM certification.
• Experience with MEDDPICC or similar deal qualification frameworks.

Culture & Benefits

• Remote position within a distributed team, with flexibility to work from home, an office, or a combination where applicable.
• Health and wellbeing resources.
• Paid volunteer days.
• Role may be eligible for benefits, bonuses, commissions, and equity.
• Accommodation and adjustments are available during the recruitment process.