Solution Consultant, Connect EMEA (AI)

Location: Paris, France; remote role serving the EMEA region.

Company

hirify.global provides enterprise marketplace, multichannel selling, retail media, and agentic commerce software for retailers, B2B organizations, marketplaces, and third-party sellers.

What you will do

• Guide new hirify.global Connect customers through end-to-end onboarding, including leading sessions, configuring accounts, and troubleshooting blockers.
• Train hirify.global Platform clients to onboard their own sellers through documentation, webinars, and live walkthroughs.
• Develop expertise in Catalog Transformer and help sellers troubleshoot and optimise their catalogues.
• Track onboarding progress, maintain customer records, and provide structured feedback to improve onboarding flows and the seller experience.
• Collaborate with Sales, Product, Support, and Data Science/AI teams on technical setup, onboarding insights, and platform guidance.

Requirements

• 2+ years of experience in customer success, customer support, or account management in a fast-paced environment.
• Proven experience directly onboarding or educating customers on a new solution.
• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Customer onboarding and hands-on enablement skills.
• Clear communication and presentation skills, including handling challenging customer interactions.
• Operational rigour in tracking onboarding stages, documentation, and performance reporting.
• Cross-functional collaboration across technical and commercial teams.
• Entrepreneurial mindset and a strong drive to succeed in a high-growth environment.
• Full professional proficiency in English and French is required.

Nice to have

• Advanced degree.
• Full professional proficiency in Spanish or Italian.

Culture & Benefits

• Remote work arrangement associated with the Paris-based EMEA role.
• Collaborative culture focused on teamwork, efficiency, proactive problem-solving, expertise, continuous learning, and client success.
• Opportunity to work with hirify.global Connect, Salesforce, Gong, Google Workspace, Confluence, Dust, and Catalog Transformer.
• Work alongside international teams across offices in Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, and Tokyo.

Hiring process

• Screening call with Talent Acquisition.
• Interview with the Hiring Manager covering business reviews and analytical skills.
• Values interviews with three team members.