Global Capital Markets Client Administrator III (Finance)

Location: Wilmington, Delaware, United States of America

Salary: $28.60–$47.66 per hour

Company

M&T Bank provides banking and financial services, including trust and capital markets administration for private and institutional clients.

What you will do

• Administer global capital markets trust and entity accounts for high-net-worth private and institutional clients.
• Serve as a primary client contact, manage daily requests, resolve issues, and recommend services that improve the client experience.
• Process transactions including cash disbursements, trades, account balances, new account setup, discretionary distributions, and trust terminations.
• Support senior account representatives with client strategies, recommendations, meeting preparation, and revenue-generating activities.
• Coordinate with internal and external service partners while escalating urgent issues and maintaining effective controls.
• Provide guidance or mentoring to less experienced associates and maintain compliance with risk, regulatory, audit, and internal control standards.

Requirements

• Bachelor’s degree and at least 1 year of relevant experience involving direct client contact, or a combined minimum of 5 years of higher education and/or work experience including at least 1 year of relevant client-contact experience.
• Strong customer service focus and excellent verbal and written communication skills.
• Ability to develop trusted relationships with clients and collaborate effectively with internal administrative support areas.
• Strong analytical, interpersonal, organizational, and problem-solving skills.
• Ability to understand and follow corporate policies, risk standards, regulatory requirements, and internal controls.

Nice to have

• Bachelor’s degree in Finance, Business, Economics, or Accounting with at least 2 years of relevant direct client-contact experience.
• CCTS certification for a corporate trust focus.
• Experience with pertinent software applications and the ability to learn new applications quickly.
• Experience working in a team environment and supporting highly capable clients and colleagues.

Culture & Benefits

• Work includes collaboration with internal and external service partners.
• The role supports belonging and reflects the M&T Bank brand.
• Compensation is market-informed and determined by the candidate’s knowledge, skills, and experience within the stated pay range.